Careers
Why Work at Joyful Souls Support
At Joyful Souls Support, we believe great support starts with great people. We invest in our team, value every contribution and create an environment where people can grow, belong and make a meaningful difference.
Working at JSS means being part of a team that puts genuine relationships at the heart of what we do. We work alongside participants rather than simply doing things for them, helping people build confidence, independence, connection and greater choice in their everyday lives.
We want our people to grow too. We invest in learning and development, recognise the contribution our team makes and create opportunities for people to build their skills and develop as leaders. Whether you're building a career in disability support or bringing experience from elsewhere, you'll be supported to keep learning and make a meaningful contribution.
We're proudly based in Alice Springs and connected to the community around us. Our work creates opportunities to build relationships with people, families, organisations and communities across the region and contribute to a more inclusive Central Australia.
If you're looking for meaningful work with a capable, values-driven team that combines professional support with genuine care, you'll feel right at home here.
Staff Stories
Shining in the Red Centre!
When Shiny moved to the Northern Territory to be closer to family, she was also ready for a new direction. After completing her Community Services qualification and transitioning from management into disability support, she joined Joyful Souls Support in October 2024.
From her first months getting to know participants and learning what matters to each person, Shiny discovered work that felt meaningful. Two years later, she has grown from Support Worker into a leadership role as Senior Support Worker – Activities Coordinator, helping create opportunities for participants to connect, try new things and enjoy more of what matters to them.
A special milestone came in October 2025, when Shiny became Joyful Souls Support’s first female Support Worker to travel interstate with participants, an experience that reflected both the trust she had built and her growing confidence.
For Shiny, the word “Joyful” captures what the work is all about: bringing joy into participants’ lives and finding joy in supporting others.
She values being part of a team where people listen, act, help and share advice, and she reflects on the difference her actions can make in someone’s day.
Most of all, Shiny has found a place where she feels supported to learn, contribute and lead. “Joyful Souls feels like my second family.”
Our Culture and Values
Working together to make a difference
Our values shape how we support participants, how we work with each other and the kind of workplace we want Joyful Souls Support to be.
At the heart of our culture is our philosophy of ‘do with, not for’. For our team, that means working alongside participants, listening to their choices and recognising their strengths, goals and potential. We expect our people to bring care, respect and professionalism to every interaction and to understand that great support is built through genuine relationships.
We also believe great support takes a great team. We value people who communicate openly, support one another, contribute their ideas and work collaboratively with participants, families, colleagues and our wider network.
What we expect from you
We expect our team to live our values in the way they work every day—providing high-quality, person-centred support, respecting participant choice and control, working collaboratively and taking responsibility for providing safe, reliable and professional support.
Being part of JSS also means being willing to learn, contribute and look for better ways to support the people we work alongside.
What you can expect from us
In return, we want our people to feel valued, supported and able to grow. We invest in training and development, recognise the contribution our staff make and create opportunities for people to develop their skills and progress into leadership.
Our Strategic Plan commits JSS to ongoing staff training, annual development planning, staff recognition and pathways into leadership roles.
Our values guide how we show up for participants, our community and each other.
Writing in paragraphs lets visitors find what they are looking for.
We provide excellence in CARE.
We build an inclusive COMMUNITY.
We CHAMPION CONTRIBUTION and CAREERS.
We influence positive CHANGE.
We are CAPABLE.
Current Vacancies
Disability Support Worker
Location: Alice Springs
Employment type: Casual
Role overview:
The position of Disability Support Worker is responsible for delivering participant-centred supports within the community, a Supported Independent Living (SIL) or residential environment for people with disability. The role provides day-to-day support, ensuring delivery is safe, consistent and in line with participant goals, NDIS Practice Standards, and organisational policies. This position contributes to embedding lived experience, cultural responsiveness, and participant voice into service delivery.
Requirements:
- Have relevant experience or qualifications supporting people with disability, complex behaviours or psychosocial needs, ideally within an NDIS-registered provider or related community services setting
- Have an understanding of trauma-informed, culturally responsive and participant-centred practice, with a strong focus on safeguarding, dignity and supporting participants, families and carers
- Bring supportive teamwork and communication skills, with sound abilities to connect with others through verbal, written and computer communications
- Have an ability to work a variety of shifts (days, evenings, nights, weekends)
- Must have working rights in Australia
- Must hold a valid NT driver's licence
- Must have a valid NDIS Worker Screening Check and NT Working with Children Check (Ochre Card)
Benefits:
You will have the chance to work with an outstanding and highly engaged team, build and grow your career with an inclusive leadership. In addition, we offer:
- First Aid and CPR Allowance
- Professional development support
- Access to free confidential counselling and support via our Employee Assistance Program (EAP)
Application instructions:
To apply, please click the button below to submit your cover letter and resume or for more information, please email:
Janna Auricht
People, Culture and Wellbeing Manager
Value Description
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Application Process
At Joyful Souls Support, we believe great support starts with great people. If you’re passionate about making a difference, creating meaningful connections and helping people live life their way, we’d love to hear from you!
Step 1
Tell us about yourself: Start your journey by sending us your Cover letter and Resume. We’d love to hear about your experience, your strengths, and what inspires you to support others.
Step 2
Application reviewed: When a position becomes available, we’ll review applications and look for people who share our values and have the skills, experience and heart to make a positive difference.
Step 3
Let's meet: if you’re shortlisted, we’ll invite you to an interview and suitability assessment. This is a chance for us to get to know you, discover what makes you amazing, and talk about how you could contribute to our team.
Step 4
Welcome to the Joyful Souls Support team! If you’re successful, we’ll joyfully offer you a position with us. Once you accept, your Joyful Souls journey begins!
Careers FAQs
What is it like to work at Joyful Souls Support?
At Joyful Souls Support, our people are at the heart of everything we do. We are committed to creating an inclusive, supportive and values-driven workplace where employees feel respected, heard and empowered to make a positive difference in the lives of people with disability. We focus on teamwork, professional growth, participant choice and delivering high-quality supports.
What qualifications do I need to work at Joyful Souls Support?
The qualifications required depend on the position you are applying for. Some roles require formal qualifications, while others may consider relevant experience and a willingness to learn. Each position advertisement will outline the specific requirements, skills, and experience needed for the role.
What checks are required before I can start work?
All workers in risk-assessed roles must successfully complete required pre-employment screening before commencing employment. This may include:
- NDIS Worker Screening Clearance
- NDIS Worker Orientation Module
- Working With Children Check
- Proof of identity
- Driver's Licence
- Reference checks
- Relevant certifications and training records
Additional checks may apply depending on the role and participant needs.
Do I need previous disability support experience?
Not always. While experience in disability support is highly regarded, we welcome applications from people who demonstrate the right values, attitude and commitment to supporting others. Training and support may be provided to help successful applicants develop the necessary skills.
What training will I receive?
All new employees participate in an onboarding process and are required to complete mandatory training relevant to their role. Ongoing learning opportunities are also available to help employees maintain skills, expand their knowledge, and continue their professional development.
Are there opportunities for career progression?
Yes. We believe in supporting our people to grow and develop their careers. Through performance reviews, coaching, mentoring, job shadowing, on-the-job training, leadership opportunities and professional development, employees are encouraged to pursue advancement within the organisation.
Can I apply if I am new to the disability sector?
Absolutely. Many successful support professionals began their careers without previous disability industry experience. If you have a passion for supporting people, a positive attitude, and a willingness to learn, we encourage you to apply.
How do you support employee wellbeing?
We understand that supporting others starts with supporting our team. We work to create a safe, respectful and positive workplace culture where employees can access guidance, feedback, professional development and leadership support throughout their employment.
What makes Joyful Souls Support different?
We are more than a disability service provider. We are a community of passionate people committed to helping participants live meaningful, self-directed lives. Our focus on relationships, innovation, quality supports, and a strong values-based culture creates an environment where both participants and employees can thrive.
